Privacy Policy · HomeSentral

This Privacy Policy explains how HomeSentral ("we," "us," "our") — an RC Ventures International company serving Fort Worth and the surrounding area — collects, uses, and protects your information when you use our website or services. By using our website or providing your information, you agree to this Policy.

1. Information We Collect

We collect information you give us and information collected automatically:

Information you provide: your name, phone number, email address, home/service address, and details about the work you request (including messages you send us).
Calls & messages: records of calls and text messages with us, including voicemails and message contents.
Website usage: basic, privacy-friendly analytics such as the pages you visit and where you arrived from. We use our own first-party analytics and do not use third-party advertising trackers.

2. How We Use Your Information

We use your information to provide and improve our services — including to respond to your requests, prepare and confirm quotes, schedule and coordinate work, communicate with you, process payments, and keep records. We do not sell your personal information.

3. Calls & Text Messages

When you provide your phone number, you consent to receive calls and text messages from HomeSentral related to your service requests, appointments, quotes, and account. Message frequency varies. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP, or reply HELP for help. Opting out of texts will not affect your ability to receive service by phone or email.

We do not sell your phone number, and we do not share it with third parties for their own marketing. Mobile information is shared only with the service providers that help us operate our messaging and phone systems, as described below.

4. How We Share Information

We share your information only as needed to run our business:

Service professionals: the vetted pros and team members assigned to your project, so they can complete your work.
Service providers: trusted vendors that help us operate — such as our phone/SMS provider, email provider, and hosting — bound to protect your information and use it only to provide their services to us.
Legal: when required by law, or to protect the rights, property, or safety of HomeSentral, our customers, or others.

5. Cookies & Analytics

Our website uses minimal, first-party analytics to understand traffic and improve the site. We do not run third-party advertising or cross-site tracking cookies.

6. Data Retention & Security

We keep your information only as long as needed to provide our services and meet legal and record-keeping obligations, then delete or anonymize it. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is 100% secure.

7. Your Choices

You may opt out of texts (reply STOP), and you can contact us to request access to, correction of, or deletion of your personal information, subject to legal requirements. To exercise these choices, email [email protected].

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date above reflects the most recent version.

10. Contact Us

Questions about your privacy? Reach us at [email protected] or 817-440-PROS (817-440-7767), serving Fort Worth and the surrounding area.